Use Advanced Search

Refine your searches with search operators and the advanced search filter to find what you are looking for in less time.

SearchUnify provides three Boolean operators, an exact match capability, and two wildcards—for terms and characters respectively. To use any of any operator, prefix your search query with an octothorpe (#) and space.

Example Search Query

# salesforce NOT lithium finds all documents that have the keyword salesforce but don't have the keyword lithium.

NOTE.

An operator works on the word following it. To use an operator on a phrase, either enclose the phrase in double quotes or use parenthesis. Examples:

• # community NOT "china programmers": Find documents with the term community, but without the phrase "china programmers".
• # community NOT china programmers: Find documents with the terms community and programmers but not china
• # community NOT (china AND programmers): Find documents with the terms community, but neither china nor programmers.

Search Operators

AND or &&

Returns documents containing the terms or phrases on the left and right of AND. The operator is interchangeable with &&. Although AND is used in the examples, you can swap it with && without impacting search.

Examples:

• # content AND source AND DYNAMICS (Find documents that have all three keywords in them: content, source, and dynamics, irrespective of the order. Case has no impact on search. DYNAMICS, dynamics, Dynamics, and dYNaMiCs are all processed identically.)
• # "content source" AND dynamics (Find documents that have the phrase content source and the keyword dynamics.) A second way to run a phrase search is to use parenthesis. # (content source) AND dynamics finds all the documents that have the phrase content source and the keyword dynamics.
  
• # content source AND dynamics (Find documents that have the keyword source and the keyword dynamics.)
  
• # content source AND dynamics client (Find documents that have two keywords. The first is either content or source and the second is either dynamics or client.)

OR or ||

Finds documents containing either of the terms or phrases around OR. The operator is interchangeable with ||. Although OR is used in the examples, you can swap it with || without impacting search.

• # searchunify OR su OR SFY (Find documents that at least one of these three keywords: searchunify, su, and SFY.) OR can be clubbed with ANDfor complex queries, such as # blog AND (searchunify OR su) returns documents which have blog and either searchunify or su. SearchUnify processes uppercase and lowercase words in the same manner, so there is no difference between SFY, sfy, and SFy.

• # "content source" OR dynamics (Find documents that have the phrase content source or the keyword dynamics or both.) A second way to run a phrase search is to use parenthesis. # (content source) OR dynamics finds all the documents that have either the phrase content source or the keyword dynamics or both.
  
• # content source OR dynamics (Find documents that have either a keyword from content and source or the keyword dynamics.)
  
• # content source AND dynamics client (Find documents that either of two keywords. The first is either content or source and the second is either dynamics or client.)

NOT or - or !

Excludes documents that contain the term or phrase followed by NOT. The operator is interchangeable with - and !. Although NOT is used in the examples, you can swap it with - or !without impacting search.

• # Release NOT Mamba or #Release NOT Mamba finds documents that have the keyword Release but not the keyword Mamba. A space after # and case has no impact on the search operator.
• # Salesforce Service NOT Console finds documents that have either Salesforce and Service but not Console. However, # Console NOT (Salesforce Service) finds documents but not Service Services. Keywords between double quotes and parenthesis are considered as exact phrases.
• # Salesforce NOT Services NOT Console finds documents that Salesforce but neither of Services and Console.

" " 

Double quotes are used to look up phrases as they are.

• "install searchunify" finds documents that have the phrase install searchunify in that specific order. A document with only the phrase searchunify install is not returned.

? and *

The question mark is a placeholder for a character and the asterisk for a phrase.

• # a?l finds documents with three letter words whose first letter is A and the last letter is L. The second letter can be any letter or number. Therefore, each of the following keywords match all, awl, and AOL.
• # search* finds documents with keywords that have search in them. When # search* is run, documents with the keywords, such as searches, searching, and searched, are returned.

+

Limits the search to documents that contain the term or phrase following +.

• # mamba +20 (Find documents that necessarily have the keyword "20", along with "mamba".)

Advanced Search Form

The most frequently used operators have been added to Advanced Search.

1. Run a search.
2. Use the search drop down to refine your query. Three options are available:
   1. With the Exact Phrase. The query will be searched as it is. A search for "recognise" will not find the documents with the spelling "recognize." This option doesn't affect queries in language such as Chinese and English where words don't decline that much, but in languages such as Russian and Korean, the results can be significantly different.
   2. With One or More Words. All the documents containing even one word from the multiword query will be returned. "fast food" will return documents containing the terms "fast", "food", and "fast food."
   3. Without the Words. The documents containing the query will be excluded. This is equivalent to adding a hyphen in front of a query in the search box. # fast -food find all documents with a mention of "fast" but without "food."

      

Advanced filters in use are displayed on a search results page as well.

Other Features

Results Per Page

View up to 25 results right on the first search page, up from the default 10. Scroll down to find Results Per Page and select from 10, 15, 20, or 25. The settings will be saved in session history. It means that you will see the preferred number of results during the entire session.

To return to the default number, start a new session. The setting is available on all search clients and works on all devices. You have already seen Results Per Page on desktops. The next images show how Results Per Page looks like on mobile devices and in Salesforce Console.

 

Facet Search

Facets are a great way to narrow the scope of your search. If you cannot find a facet value immediately, use the . It's especially useful if the platform you are exploring is large.

1. Run a search.
2. Click .

   

3. Find your facet value and check it.

   

Search Terminology

• Term: A string delimited by space characters.
• Phrase: An array of terms.
• File: A Microsoft Word document, PDF, webpage, image alt-text, issue, ticket, meta data, or any piece of content that can be crawled and indexed.