Attach a File to a Case

You can attach images, PDFs, videos, and several other kinds of files with your case to add details. This article walks you through the steps of attaching a file to a case.

Note

• Files supported
  • Images: PNG, GIF
  • Docs: DOC, DOCX, PDF, TXT
  • Data: CSV, XLSX
  • Multimedia: Mp4, MOV
• Maximum size: 3MB for a file. If you are uploading more than one files, the cumulative size of all the files cannot exceed 20MB.

Attach a File to a Case

1. Click Upload your file.

   

2. A dialog will appear. Find your file and double click it to upload.

   

3. The file will be uploaded and attached with the case to submit.