View Chatbot Analytics
Analytics provides data on four metrics: User Interaction, Intent, All Reports and Chat Transcript.
View the total users who interacted with your virtual agent during a selected period of time. In addition to it the new virtual agent is equipped with real time analytics which shows the users who are currently interacting with the virtual agent.
You will see a similar screen in User Interaction where the total number and live users are displayed. Along the horizontal axis is the time and along the vertical axis is the user count.
Find out which intent has been used the most for a chatbot. This screen provides an insight into user behavior. To know how many times a particular intent has been hit, the select an intent from the dropdown and then specify a date range.
Once all the options have been selected you can see the reports as a bar graph.
Find out the utterance hit count for an intent. This screens enables you to check whether the responses given by your virtual agent are relevant. To view the reports, choose an intent as well as a date range.
SearchUnify stores chat transcripts in an encrypted form. On navigating to Chat Transcripts, you can view a report with the following information:
- Session ID. The same as search ID. You can filter a report by session IDs.
- Messages Sent and Received
- Timestamps (UTC)
- Text, links, options, prompts, and responses
Choose a session and click to email yourself a chat transcript. The email is sent to the email you are logged in with.
The chat transcript is shared as a text file which you can open in notepad or any text editor.
Last updated: Monday, August 2, 2021
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