Install a Search Client in Zendesk Support

Find tickets faster in Zendesk Support. This article walks you through the process of installing a SearchUnify search client in a Zendesk Support instance.

Prerequisites

• Set up and configure Zendesk Support
  
• Download the Zendesk Support search client
  

Installation

1. Open Zendesk_support.zip.

   

2. Open manifest.json.

   

3. Replace ticket_sidebar with nav_bar.

   

4. Save the file.

   

5. Log into Zendesk and click

   

6. Click Manage.

   

7. Click Upload private app.

   

8. Enter an App Name and upload Zendesk_support.zip using Choose File. Zendesk_support.zip was extracted when you had unzipped the search client in step one.

   

9. Press Upload.

   

10. A pop-up will appear. Confirm Upload.

    

11. Click Install. (Setting up Role and Group restrictions is optional.)

    

12. The installation was successful if you can spot the search client in Currently Installed.