Help and Support

Many resources in three categories—Self-Help, Community, and Expert Assistance—are available when you are troubleshooting an issue or looking for ways to utilize SearchUnify to its maximum potential and personalize it. This article describes them all.

Prerequisites

To benefit from the Video Library and several other support options, it's mandatory to Register on the SearchUnify Community.

Self-Help Resources

These are the resources you can consult to solve a problem or grok the SearchUnify platform.

Documentation

Elaborate product documentation explaining all the features in detail. If you wish to learn about any feature in detail, then bookmark the official docs.

There are two ways to find the documentation for a feature: 

• Search Box. Simply look up the feature by its name on the docs.
• Navigation. Use the main navigation. The navigation path for any feature in the documentation is identical to the path on SearchUnify instance. For example, if you wish to find Create Formula, which is on the Content Sources screen in Search Client edit settings, navigate to Search Clients > Edit > Content Sources > Create Formula.

Visit: SearchUnify Documentation

Knowledge Base

If you have a business goal in mind, you can explore this section to find out which features to use and how to meet your goal. This section consists of the known issues that a SearchUnify user can encounter with detailed resolution steps.

Visit: SearchUnify Knowledge Base (Requires Login)

Video Library

An ever-growing collection of video tutorials explaining SearchUnify features. This is the section for you if you consider yourself a visual learner.

Visit: SearchUnify Video Library (Requires Login)

Ask the Community

When the going gets tough, simply ask your way to your goal. In the community, you can ask other users and suggest the features you would like to see in the future releases.

Discussions

A platform to interact with the SearchUnify team and other SearchUnify users. Start a discussion about your issues, expectations and feedback, and interact with other users around the world.

Visit: SearchUnify Community Discussions (Requires Login)

Ideas

If you have any ideas about features that you would like to see in a future release, post those ideas here. We try to incorporate the feasible ones in our updates to serve you better.

Visit: SearchUnify Ideas (Requires Login)

Expert Assistance

When everything else fails, turn to the experts.

Contact a CSM

You can also directly reach out to your Customer Success Manager that is assigned for your SearchUnify instance if you are facing any challenges.

Submit a Case

Troubleshoot your issues with our support team. Submit a case describing your issue and the same will be resolved in time depending upon the priority. You can also track existing cases and stay up-to-date with the case progress.

Visit: Log Cases in SearchUnify Community

Last updated: Friday, February 26, 2021

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