SearchUnify Doc Center

Find everything you need to set up and manage SearchUnify products.

Select a Product

Browse documentation resources for your product.

Cognitive Search

State-of-the-art search platform bundled with dozens of apps to expand the core functionality.

Q4 '25 Release Notes
Agentic Suite

Powering operational intelligence with a unified AI Agentic Suite platform.

Q4 '25 Release Notes
Knowbler

Advanced suite to create, review, and publish knowledge on Salesforce and Zendesk.
Q3 '25 Release Notes
Agent Helper

Enabling faster, accurate resolutions with an AI Case Resolution Experience.

Q4 '25 Release Notes
SUVA

Cutting-edge virtual agent powered by SearchUnify and with tons of cool features.
Q3 '25 Release Notes

Cognitive Search Documentation

Information for SearchUnify administrators and developers.

ADMIN DOCS

Technical guidance to help admins to set up and manage SearchUnify instances.

Content Sources
Search Clients
Search Analytics
Search Tuning
NLP Manager
Administration
Apps
See More

DEVELOPER DOCS

Learn how to use SearchUnify APIs to build power apps to automate business processes and solve tough data problems.

Analytics API
Content API
Search API

Agentic Suite Documentation

A scalable platform for enterprise-grade AI agent orchestration

AI Agents

Oveview of AI Agents, their capabilities, functionalities, and benefits.

AI Support
Agent
AI Knowledge
Agent
AI Case Quality Auditor
AI Escalation Manager

Installation and Deployment

Instructions on how to add, configure, and deploy AI Agents.

Configuration
Configure MCPs
Deploy
Analytics

Knowbler Documentation

Learn how to set up and obtain knowledge base analytics on a platform of your choice.

Knowbler for Salesforce

Instructions on how to install and use Knowbler on Salesforce and how to interpret knowledge base data.

Configuration
Guide for Agents
Analytics

Knowbler for Zendesk

Instructions on how to install and use Knowbler on Zendesk.

Configuration
Guide for Agents

SUVA Documentation

Learn how to build a virtual agent, install it on a platform of your choice, and monitor usage analytics.

Installation and Analytics

Docs to help you build a bot and configure usage analytics.

Install
Intents
Entities
Story Board
Theme Editor
Analytics
See More

Adapters

Learn how to configure adapters and expand the functionality of your virtual agent.

Salesforce
SearchUnify
Zendesk

Latest Release Notes

Release Notes resources for your products.

Cognitive Search
Q4 '25
Knowbler
Q3 '25
SUVA
Q3 '25

© 2017 - 2025 SearchUnify. All Rights Reserved.