Search API
Get search results data in JSON.
Prerequisites
Ensure that you have fulfilled the prerequisites before making your first call.
1. Set a user scope
SearchUnify users can have one of these five scopes. Each scope has an impact on the calls a user can make. The instructions to change user scope are in Change User Scope.
2. Create an app
At the time of creating an app, you obtain a client ID and client secret. Both are used to ascertain your identity. The process of creating an app has been explained in Get Client ID and Client Secret with an API App.
3. Obtain access and refresh tokens using the app
Access and a refresh tokens are required to be able to use the search API. The process of generating these tokens has been explained in Get Access and Refresh Token Using curl.
Using Access and Refresh Tokens
The token generation call produces two kinds of tokens: Refresh and Access.
The refresh token expires every 14 days. Store it securely. The sole use of refresh tokens is to generate access tokens.
Access tokens expire every four hours. They authenticate users. It is mandatory to include them in the header of your API calls. The format is -H "authorization: Bearer {{access token}}
"
.
Base URL
https://{{hostname}}/api/v2_search/
The hostname is the URL of your SearchUnify instance.
Example Base URL
https://mycompany.searchunify.com/api/v2_search/
Endpoints

View search results on a platform of your choice.
Parameters
Parameter | Optional / Required | Description | Data Type |
---|---|---|---|
uid
|
Required | It is your search client ID. You can find it in Search Clients > UID (column). | string |
searchString
|
Required | It is the search query. | string |
email
|
Optional | This parameter is used establish the searcher's identity and tailor search results based on that identity. An admin email might fetch results different from a moderator email. | string |
orderBy
|
Optional | It has two values, asc and desc . If orderby=desc , then the order in which the results are presented is reversed. The last result will be ranked first, the penultimate result second, and so on. The default value of orderBy is asc . |
string |
sortby
|
Optional | It can have two values, _score or _post_time . When sortby=_score , then the documents with the highest score are presented first. When sortby=_post_time , then the lastest documents are on top. |
string |
exactPhrase
|
Optional | It treats all the words in the search query as one contiguous string. exactPhrase=salesforce console becomes "salesforce console". |
string |
withOneOrMore
|
Optional | When used, it inserts the Boolean operator OR between each pair of keywords. withOneOrMore=salesforce console becomes "salesforce OR console". |
string |
withoutTheWords
|
Optional | This parameter inserts the Boolean operator NOT before each keyword. withoutTheWords=salesforce console becomes "NOT salesforce NOT console" |
string |
from
|
Optional | It's an offset. If from="10" , then the call will ignore the top 10 results and fetch results starting from the document ranked 11. |
string |
resultsPerPage
|
Optional | If resultsPerPage=30 , then each search will produce 30 results on each page. |
string |
indexEnabled
|
Optional | The content sources tabs are hidden if indexEnabled is set to false . In the default state, indexEnabled=true . |
boolean |
aggregations
|
Optional | aggregations is used to refine your search with facets. For example: type: ${facet name}, filter: [ ${facet filter name1}, ${facet filter name2} ] . A common pattern for nested facets is [{type: ${facet name},children: [ childname: ${facet child name1}, level: ${facet level} ]}] |
object |
pagingAggregation
|
Optional | It is used if your goal is to display all your facets. {key: ${facet name},keyword: ${facet search keyword},offset: ${number of filters to shown}} |
object |
pageNo
|
Optional | Returns search results from the specified page number. If pageNo==5 , then the results from the fifth page will be returned. |
|
sid
|
Optional | Attaches session ID(s) to the returned data. | |
language
|
Optional | Returns results in the specified language. language=zh returns Chinese results. |
|
versionResults
|
Optional | Merge multiple versions of a doc into a result. | |
getAutoTunedResult
|
Optional | Returns auto tuned results. Works only if Auto Spell Corrector and Facet Interpretor are enabled in the instance. | |
getSimilarSearches
|
Optional | Returns results from the similar searches tab. Works only if Similar Searches is turned on in the instance. | |
mergeSources
|
Optional | Groups results by content sources. Works only if Customize Search Client View is turned on in the instance. |
Salesforce-Specific Parameters
Parameter | Optional / Required | Description | Data Type |
---|---|---|---|
UserId
|
Optional | Your user ID. | string |
UserType
|
Optional | Your user type. For example, Standard, Admin, and Developer. | string |
AccountId
|
Optional | Your Salesforce ID. | string |
ProfileId
|
Optional | Your profile ID in your org. | string |
ContactId
|
Optional | Your contact ID. | string |
Lithium-Specific Parameters
Parameter | Optional / Required | Description | Data Type |
---|---|---|---|
boardsArr
|
Required | It limits search to the boards specified in boardsArr . |
string |
Example Request
curl -X POST 'https://grazitti.searchunify.com/dev/api/v2_search/searchResults'
-H 'Content-Type: application/json' -H "authorization: Bearer ACCESS_TOKEN"
--data-binary $'
{
\n"uid":"SEARCH_CLIENT_ID",
\n"searchString":"salesforce",
\n"sortby":"_post_time",
\n"resultsPerPage":"20" \n
}'
Example Response
{
"result":
{
"total": 92,
"max_score": 1286.3569,
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" Install a Search Client in <span class='highlight'>Salesforce</span> Console?</title> \n <link href=\"../../Skins/Default/Stylesheets/Slideshow.css\" rel=\"stylesheet\"> \n <link href=\"../../Skins/Default/Stylesheets/TextEffects.css\" rel=\"stylesheet\"> \n <link href=\"../../Skins/Default",
"%20ClientsInstall _____3\">Microsoft Dynamics</a></li> \n <li class=\"tree-node is-drilldown-submenu-parent is-submenu-item is-drilldown-submenu-item\" data-mc-id=\"25\"><a href=\"../../Content/Search-Clients/<span class='highlight'>Salesforce</span>-Communities-Lightning.htm",
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" client in <span class='highlight'>Salesforce</span> Console. A. Become a Knowledge User From in <span class='highlight'>Salesforce</span>, go to Quick Find Box and look up \"users.\" Click Edit and check the Knowledge User box. B. Activate Knowledge Settings Find Knowledge Settings from Quick Find Box and click Edit",
" tab. To open the SUVfConsole configure page, use App Launcher. D. Configure Your Client Open a new tab and log into <span class='highlight'>Salesforce</span>. Create a remote site and use the web address highlighted on your Installation Complete screen in the URL field. How to",
" Create Remote Sites in <span class='highlight'>Salesforce</span>? Check out this document. Return to the Installation Complete screen (first tab) and scroll down. Copy UID and Service Endpoint from readme and get a Provision Key from your SearchUnify representative. Click Process",
". Spot this message to confirm a successful installation. E. Create a Custom Component For <span class='highlight'>Salesforce</span> Lightning Users Click Setup from to open Quick Find Box. Launch App Manager. Select (or create) an app where the search client will be installed. Click"
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"> \n <span class=\"MCBreadcrumbsSelf\">KCS Support Console</span> \n </div> \n </div> \n <h1>Install KCS Support Console in <span class='highlight'>Salesforce</span> Console</h1> \n <p>Encouraging support agents to actually write as they solve cases is",
" title, case details, and a few document attributes, the moment a support agent launches the addon. </p> \n <p class=\"prerequisites\">PREREQUISITES. <br> <br> A <span class='highlight'>Salesforce</span> Service Console search client that is connected with at lesat one",
" <span class='highlight'>Salesforce</span> content source.</p> \n <h2>Installing KCS Support Console</h2> \n <ol> \n <li value=\"1\">Go to <b>Addons</b> and open <b>Add New SearchUnify Addon</b>. <p class=\"img-container\"><a class=\"MCPopupThumbnailLink",
"> and open a <span class='highlight'>Salesforce</span> Service Console by clicking <img src=\"../Resources-Mamba20/Images/Icons/edit-tuning.png\"><p class=\"img-container\"><a class=\"MCPopupThumbnailLink MCPopupThumbnailPopup\" href=\"../Resources-Mamba20/Images/Addons/kcs-support-console/4",
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"You are here: Addons > KCS Support Console Install KCS Support Console in <span class='highlight'>Salesforce</span> Console Encouraging support agents to actually write as they solve cases is a big challenge for companies implementing the Knowledge-Centered Support or Knowledge",
". PREREQUISITES. A <span class='highlight'>Salesforce</span> Service Console search client that is connected with at lesat one <span class='highlight'>Salesforce</span> content source. Installing KCS Support Console Go to Addons and open Add New SearchUnify Addon. Install KCS Support Console. Go to Search",
" Clients and open any Service Console search client for editing. If you can see a new tab (KCS Support), then the add-on was successfully installed. Activating KCS Support Console Go to Search Clients and open a <span class='highlight'>Salesforce</span> Service Console by clicking",
" Navigate to KCS Support. Enable KCS. From the Pick a <span class='highlight'>Salesforce</span> Experience dropdown, select your org type. Click Here if You Selected Classic Click Add New Mapping. Enter the name of your Knowledge object in Article Object API Name. It is usually",
" with more record types and click Save. Using KCS Support Console in <span class='highlight'>Salesforce</span> KCS Support Console experience differs slightly depending upon your org type: Classic or Lightning. <span class='highlight'>Salesforce</span> Classic Users Log into <span class='highlight'>Salesforce</span> Console. Select KCS"
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" content sources, support for a new search client, an on-premise version for security-conscious organizations, an overhauled dashboard, powerful <span class='highlight'>Salesforce</span> synchronization capabilities, cleaner logs, intelligent chatbots, and powerful analytics.</p",
", adds an indexing updation icon, and improves indexing for <span class='highlight'>Salesforce</span>.</p> \n <h3>What's New?</h3> \n <h4>Docebo</h4> \n <p>For someone who has gotten used to searching their way to answers, navigation can seem like a",
" has become an official SearchUnify content source. As for retrieval, the data can be viewed from a search client installed in Slack or any of the 10-plus platforms—including <span class='highlight'>Salesforce</span>, Lithium, Zendesk, and Microsoft Dynamics—we support.</p",
" source in your browser's memory, the new structure requests only the content sources and data you need.</p> \n <h4><i>À la Carte</i> <span class='highlight'>Salesforce</span> Object Crawls</h4> \n <p>The data stored in a <span class='highlight'>Salesforce</span> org can be enormous. Crawling",
" have to synchronize just one or two <span class='highlight'>Salesforce</span> objects across your search clients, open <span class='highlight'>Salesforce</span> edit settings in <b>Manage Content Sources</b>, navigate to the <b>Rules</b> tab and click <img src=\"../Resources-Mamba20/Images/Icons/refresh.png\" style"
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" new content sources, support for a new search client, an on-premise version for security-conscious organizations, an overhauled dashboard, powerful <span class='highlight'>Salesforce</span> synchronization capabilities, cleaner logs, intelligent chatbots, and powerful analytics. A",
". Content Sources The last release of 2019 extends support for three new content sources, accelerates loading, adds an indexing updation icon, and improves indexing for <span class='highlight'>Salesforce</span>. What's New? Docebo For someone who has gotten used to searching their way to",
" platforms—including <span class='highlight'>Salesforce</span>, Lithium, Zendesk, and Microsoft Dynamics—we support. Learn more: How to Use Slack As a Content Source? Vimeo For business owners obsessed with video quality, Vimeo is often the platform of choice. Now, the same owners have",
" speed. Instead of downloading and keeping each content source in your browser's memory, the new structure requests only the content sources and data you need. À la Carte <span class='highlight'>Salesforce</span> Object Crawls The data stored in a <span class='highlight'>Salesforce</span> org can be enormous",
" synchronize just one or two <span class='highlight'>Salesforce</span> objects across your search clients, open <span class='highlight'>Salesforce</span> edit settings in Manage Content Sources, navigate to the Rules tab and click against the object to index new data. Learn more: How to Crawl Just One Object in"
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" just one format (the video object on YouTube) or permit multiple formats (standard and custom objects in <span class='highlight'>Salesforce</span). Many enterprises rely on cloud content sources, such as Github (code snippets), <span class='highlight'>Salesforce</span> (transaction records), Jira (product issues",
" navigate to Content Sources and then click Add new content source. Set up a Content Source Click a platform to view the instructions to setting it up as a content source. Box Microsoft Dynamics Confluence Mindtouch Docebo Moodle Dropbox <span class='highlight'>Salesforce</span> Github",
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"You are here: Search Clients > Install > <span class='highlight'>Salesforce</span> (Console) > Chatter Feed How to Move Search Client to Chatter Feed? Upon installation, the search client for <span class='highlight'>Salesforce</span> Console gets added to the utility bar. It is possible to move it right into",
" the chatter feed for easier access. This article explains the process. PREREQUISITES. <span class='highlight'>Salesforce</span> Service Console with SearchUnify search client installed. Move Search Client from Utility Bar to Chatter Feed From , click Edit Page. Click anywhere on",
" should now be visible in the Chatter Feed. Last updated: Monday, November 4, 2019You are here: Search Clients > Install > <span class='highlight'>Salesforce</span> (Console) > Chatter Feed How to Move Search Client to Chatter Feed? Upon installation, the search client for",
" <span class='highlight'>Salesforce</span> Console gets added to the utility bar. It is possible to move it right into the chatter feed for easier access. This article explains the process. PREREQUISITES. <span class='highlight'>Salesforce</span> Service Console with SearchUnify search client installed. Move Search"
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