Search Tuning

Tune your search results to provide a context-based user experience and enhance the quality of the overall search experience on your search client. Search Tuning offers four ways to tweak your results and a method to test your tweaks. You can turn on or turn off tuning on a search client with the toggle of a button and effects will be immediately visible.

Auto Tuning (Start Here)

If you are new and do not know where to begin, you can just turn on Auto Tuning. Auto Tuning analyzes and keeps a record of user activity data to identify patterns. Based on the analysis, it then changes the order of search results for individual users based on their activity.

Manual Tuning

This tab consists of four features.

Intent Boosting

Intent boosting helps you assign a rank to a document for thousands of related keywords grouped together as an intent. Check out Intent Tuning for details.

Keyword Boosting

If you wish to boost documents for any specific keywords, Keyword Based Tuning is what you need. This allows the admin to arrange the order of the top 10 search results for any keyword.

Content Source Tuning

Content-Based Tuning helps if you wish to boost a specific content source and want that more documents should appear in the search results from that source.

Custom (Advanced)

Custom Tuning allows you to personalize results in your search client by boosting content based on factors such as title match, date of publishing, and popularity among support reps.

Test Your Tuning

To test the effects of your search tuning, go to the Test Your Tuning section. It replicates the behavior of your search client and will give you an idea of how your search will look after the applied boosting.

Last updatedTuesday, November 30, 2021

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