Search Tuning

Tune search results to provide context-based user help and enhance search experience on search clients. Search Tuning offers four ways to tweak your results and a method to test your tweaks. You can turn on or turn off tuning on a search client with the toggle of a button and effects will be immediately visible.

Auto Tuning

If you are new to SearchUnify, then a great place for you to start is to turn on Auto Tuning. Auto Tuning analyzes and keeps a record of user activity data to identify patterns. Based on the analysis, it then changes the order of search results for individual users based. It all happens in the backend. There is little input required from your side.

Manual Tuning

This tab consists of four features.

  • Intent Tuning helps you assign a rank to a document for thousands of related keywords grouped together as an intent.

  • Boost Documents for Specific Keywords in Keyword tuning which allows you to change ranking for search queries. You can boost a document for multiple queries and, as long as each document is assigned a unique rank, you can also boost multiple documents for a query. The latter is so powerful that you can arrange the order of the top 10 search results for a query.

  • Boost All Documents in a Content Source is for admins who wish to insert more documents from one or more content sources on the search results page.

    • Boost Documents Based on Field Values. This feature allows you to use the value to field to influence ranking. You can influence the rank of cases that have a certain keyword in their title and you can give a higher rank the most liked or shared videos on YouTube.

  • Custom Tuning: Boost most popular and latest documents. This feature allows you to personalize results boosting content based on factors, such as title match, date of publishing, and popularity among support reps.

Test Your Tuning

To test the impact of search tuning configuration, go to the Test Your Tuning. It replicates the behavior of your search client and give you an idea of how your search will look after the applied boosting. In Test Your Tuning, you can compare boosted search results with usual search results and boosted search results with the current search results.

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