Agentic AI for BFSI

We’re witnessing a shift in the BFSI industry where institutions are moving beyond simply offering digital channels to enabling fully autonomous, end-to-end financial journeys for customers.

Not long ago, throughout the 2010s and early 2020s, applying for a loan, credit card or any financial product meant navigating a website or app, filling out lengthy forms, submitting documents, and then waiting for the institution to respond. The experience was digital, but it was still largely manual and reactive.

Over the past few years, however, financial institutions have begun harnessing autonomous agentic AI systems to fundamentally redesign this journey. Instead of static forms and delayed callbacks, customers can now engage in real-time, guided conversations that collect information, validate inputs, assess eligibility and even complete applications in one interaction.

SearchUnify’s Agentic AI for BFSI platform combines advanced automation with context-driven intelligence to streamline operational workflows. SearchUnify provides fast, secure, and intelligent Agentic AI solutions which are designed to assist BFSI organizations reduce operational costs, deliver delightful customer experiences, and scale efficiently across products and geographies. Unlike traditional chatbots and rule-based automation, Agentic AI can navigate complex financial journeys that require context, compliance and human-like decision-making—ensuring accuracy every step of the way.

Sectors Covered

Agentic AI for BFSI is tailored for the banking, financial services, and insurance sectors. It effectively addresses a comprehensive range of use cases and can further expand to meet an institutions’ custom requirements

Banking

Here are some key use-cases where Agentic AI can assist banks:

  • Loan Origination: Orchestrates end-to-end loan journeys (personal, home, vehicle, gold) from eligibility assessment to document collection and validation. . For more details, refer to the documentation on Agentic Solution for Personal Loan Origination.

  • Credit Card Origination: Enables seamless credit card acquisition by guiding customers through eligibility checks, KYC verification, income validation, risk assessment and instant decisioning

  • Collection Assist : Deploys AI-driven engagement agents to proactively manage EMI collections, automate reminders, negotiate repayment plans, assess customer intent and escalate high-risk accounts.

  • Retail Banking : Facilitates digital savings/current account customers with queries on assisted KYC, document upload, eligibility validation etc.

  • Corporate Banking : Generates internal financial insights including automated MIS reporting, liquidity forecasting and predictive cash-flow modeling.

Financial services

Here are some key use-cases where Agentic AI can assist financial institutions:

  • Investment Product Discovery: Recommends suitable mutual funds, fixed-income products, structured instruments, or wealth offerings based on customer risk profile, financial goals and behavioral signals

  • Personalized Portfolio Management: Provides AI-assisted portfolio rebalancing insights, risk monitoring, goal tracking, and performance analytics tailored to individual investor profiles.

  • UPI Transaction Support: Enables conversational payment experiences assisting users with UPI payments.

  • Fraud Detection: Assists risk and underwriting teams by identifying anomalies in applications, detecting fraudulent documentation patterns and flagging suspicious transactions

  • Internal Financial Reports: Automates preparation of board reports, regulatory filings, portfolio summaries, etc.

Insurance

Here are some key use-cases where Agentic AI can assist insurance companies:

  • Life Insurance Solutions : Guides customers in selecting appropriate life insurance products (term, ULIP, endowment, retirement) and renewal of life insurance products.

  • Health Insurance Solutions : Recommends suitable health plans based on age, family composition, medical history, and coverage preferences, while assisting with policy comparison, onboarding and renewals..

  • Travel Insurance Solutions : Provides contextual recommendations for domestic or international travel insurance, including coverage selection based on trip duration, geography and risk exposure.

  • Auto Insurance Solutions: Helps customers choose appropriate motor insurance (comprehensive/third-party), add-ons, premium comparison and renewal support.

  • Adjudication: Offers guided, step-by-step support during claim filing (e.g., post-accident workflows), document submission assistance and claim status tracking.

SearchUnify Advantage

Working with Agentic AI for BFSI from SearchUnify offers the following advantages:

  • Pre-built BFSI Solutions: SearchUnify provides several out-of-the-box Agentic AI solutions tailored for the BFSI industry. Firms looking to accelerate adoption can easily integrate these tools.

  • Custom Agentic AI Solutions: SearchUnify can develop customized Agentic AI solutions based on your custom SOPs and requirements.

  • Comprehensive Assistance During POC and Go-Live: SearchUnify team assists in creating tailored solutions during the Proof of Concept (POC) phase and continues support during and after go-live.

  • Omnichannel Support: The solutions are available across multiple channels, including email, web widgets (as chatbots), communication channels such as Slack and Teams and messaging channels such as WhatsApp.

Key features of the SearchUnify Agentic AI for BFSI solutions include:

  • Secure On-Premises Deployment: Our solution provides enterprise-grade security with full data sovereignty.

  • Real-Time Analytics and Reporting: Low-latency insights with real-time performance visibility

  • Flexible LLM Integration: Optimizes costs through strategic model selection with your preferred large language model (LLM).

  • PII Detection and Masking : Supports real-time PII masking, redaction, and role-based access controls

  • API and MCP Integrations: Seamless integration across enterprise systems and tools such as LOS, CRM, etc. .

  • Context-Aware Response Handling: Accurate, contextual responses across interactions.

  • Human-in-the-loop Capabilities: Smooth human escalation when human oversight is required..

  • Multi-Agent Orchestration : Coordinated AI agents executing complex workflows autonomously.

  • Multilingual Conversations: Interact with customers across languages and geographies.

  • Multimodal Interactions: Support across voice, chat, and digital channels.