Use Jive As a Content Source

Add Jive as a content source using three easy steps:

  • Step 1 - Click the ‘Content Sources’ tab on the left sidebar
  • Step 2 - Click the ‘Add New Content Source’ button to view the content sources
  • Step 3 - Select ‘Jive’ tab to proceed

When you select the Jive tab you will be redirected to the configuration screen. This is divided into three subsections:

  1. Authentication
  2. Frequency
  3. Rules

Step 1 - Authentication

Enter the information in the designated fields as shown in the image below:

  • Name - Enter an API name for the Jive object you wish to add
  • Client URL - Mention the URL of the Jive instance from where the content needs to be fetched
  • Client id - Enter the Jive Addon client id {2-factor authorization}
  • Client secret - Fill in the Jive Addon client secret {2-factor authorization}
Note: You need to download the Jive Addon and install it in your community before you authenticate.

Step 2 - Frequency

Set the frequency, which includes

  • Start Date- Choose a start date, this will define the date when the synchronization process needs to start
  • Frequency- Fix the intervals in terms of hours, this will trigger the synchronization process for the fixed number hours mentioned by the user

Step 3 - Rules

The Rules section is divided into two parts:

a. The By Content Type tab allows you to sync information by content type.

We support Issue objects: This object will support all issues , bugs logged inside any jira project

Enter the following details:

  • Name - Enter the API name of the object
  • Label - Enter the label for the object
  • Type - Select the type
  • Searchable/Filterable - Select whether you want the field to be searchable (will appear in search results) or filterable (will appear in filters)
  • Action - Click on "Add /Add All / Remove All" accordingly

b. Go to the 'By Places' tab to sync information by board.


Enter the following details:

  1. Name - It displays the name of the boards on the platform by alphabet
  2. Is Enabled - Check off the box for boards that you want to sync

Last updatedFriday, February 26, 2021

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