Use Advanced Search

Refine your searches with search operators and the advanced search filter to find what you are looking for in less time.

SearchUnify provides three Boolean operators, an exact match capability, and two wildcards—for terms and characters respectively. To use any of any operator, prefix your search query with an octothorpe (#) and space.

Example Search Query

# salesforce NOT lithium finds all documents that have the keyword salesforce but don't have the keyword lithium.


An operator work to the word following it. To use an operator on a phrase, either enclose the phrase in double quotes or add an operator before each word in the phrase. Example

  • # community NOT "china programmers": Find documents with the term community, but without the phrase "china programmers".
  • # community NOT china programmers: Find documents with the terms community and programmers but not china
  • # community NOT china NOT programmers: Find documents with the terms community, but neither china nor programmers.

Search Operators

Operator Description Example
AND Returns documents containing the terms or phrases on the left and right of AND # content AND source AND dynamics (Find documents that have all three keywords in them: "content", "source", and "dynamics".)
&& Same as AND # content && source && dynamics
OR Finds documents containing either of the terms or phrases around OR. # searchunify OR su (Find documents that have either "searchunify" or "su" in them.)
|| Same as OR. # searchunify || su
NOT Excludes documents that contain the term or phrase followed by NOT. # jira NOT "jira on premises" (Find documents that have the keyword "jira" but not the keyword "jira on-premises".)
- Same as NOT. # jira -"jira on premises" (There should be no space between the phrase to be excluded and the exclude operator (-).).
+ Limits the search to documents that contain the term or phrase following +. # mamba +20 (Find documents that necessarily have the keyword "20", along with "mamba".)
* Wildcard for terms and phrases. # "how to * salesforce content source" (Find documents that have phrases, such as "how to set up salesforce content source", "how to install salesforce content source", "how to delete salesforce content source".)
? Functions as a wildcard for single-character term. # "synchroni?e" (Find both "synchronize" and "synchronise".)

Advanced Search Form

The most frequently used operators have been added to Advanced Search.

  1. Run a search.
  2. Use the search drop down to refine your query. Three options are available:
    1. With the Exact Phrase. The query will be searched as it is. A search for "recognise" will not find the documents with the spelling "recognize." This option doesn't affect queries in language such as Chinese and English where words don't decline that much, but in languages such as Russian and Korean, the results can be significantly different.
    2. With One or More Words. All the documents containing even one word from the multiword query will be returned. "fast food" will return documents containing the terms "fast", "food", and "fast food."
    3. Without the Words. The documents containing the query will be excluded. This is equivalent to adding a hyphen in front of a query in the search box. # fast -food find all documents with a mention of "fast" but without "food."

Other Features

Results Per Page

View up to 25 results right on the first search page, up from the default 10. Scroll down to find Results Per Page and select from 10, 15, 20, or 25. The settings will be saved in session history. It means that you will see the preferred number of results during the entire session.

To return to the default number, start a new session. The setting is available on all search clients and works on all devices. You have already seen Results Per Page on desktops. The next images show how Results Per Page looks like on mobile devices and in Salesforce Console.


Facet Search

Facets are a great way to narrow the scope of your search. If you cannot find a facet value immediately, use the . It's especially useful if the platform you are exploring is large.

  1. Run a search.
  2. Click .

  3. Find your facet value and check it.

Search Terminology

  • Term: A string delimited by space characters.
  • Phrase: An array of terms.
  • File: A Microsoft Word document, PDF, webpage, image alt-text, issue, ticket, meta data, or any piece of content that can be crawled and indexed.

Last updatedMonday, March 1, 2021

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