Data Security FAQs

SearchUnify offers a multitenant edition and two single editions

• The Cloud Edition is a multitenant edition. Consult Features Not Supported in the SearchUnify Cloud Edition.

• The Data Center Edition and the SUP Edition are single tenant editions.

There is no out-of-the-box migration from the Data Center Edition or the SUP Edition to the Cloud Edition.

SearchUnify stores encrypted access/refresh tokens for content sources (Lithium, Salesforce, Jive etc.). These credentials are stored to synchronize the content in the SearchUnify index.

All the authentication access tokens/refresh tokens stored in the middleware are encrypted using AES-256 encryption algorithm.

It depends upon what content needs to be made searchable via SearchUnify. For example, in a Lithium community, SearchUnify supports searching ideas, discussions, blogs etc. So, these content pieces will be stored in the search index.

SearchUnify uses the standard platform REST APIs on SSL for all the content sources. For websites, Apache-based crawlers are used to crawl the websites and index the content.

SearchUnify automatically updates its crawlers whenever there is a release upgrade of any of the SaaS-based content source.

Only those content items which a user has access to, show up in search results. For example, in the case of a Jive community, a user can see only that content in search results which belongs to the groups that he/she has access to.