Add Synonyms to Improve Search Experience

Synonyms enhance search experience. For example, search users will not always use the keywords install searchunify in salesforce if they are looking for a document named SearchUnify: Installation Instructions for Salesforce. They can run alternative search queries, such as run searchunify in salesforce, set up searchunify in sf, or get su for sf or a variation thereof. Irrespective of the exact search term, the users will expect the document. Add Synonyms in NLP Manager makes it possible.

Add Synonyms maintains a large database of related words. Each group of related words is a cluster, and clusters are used to keep search results relevant despite the use of syntactically dissimilar keywords. The cluster database in any SearchUnify instance is huge and it keeps on expanding in two ways: 

  1. Analysis of user search data. After an analysis, SearchUnify suggests you the terms that can be considered equivalents.
  2. Similar term suggestions from WordNet. WordNet is a thesaurus that is collocation-sensitive and suggests the most probable synonyms.

As an admin, you can accept or reject the suggestions to create new synonym clusters and edit existing ones. You can also delete an existing cluster.

Creating a Synonyms Cluster

  1. Go to NLP Manager and click Add New.

  2. Enter a keyword and all its synonymous phrases and click . Each synonym is separated from others by a comma. If there a space or a hyphen in a phrase, then replace the spaces and hyphens with a backward slash and a space. e-mail becomes e\ email and electronic mail becomes electronic\ mail.

  3. Your new synonyms cluster will be in List of Synonyms \ Abbreviation. Click Save to keep your changes.

Accepting an Existing (Suggested) Synonyms Cluster

  1. Go to NLP Manager.
  2. Select a cluster in the Suggested Synonyms column by clicking .
  3. Check the terms that shall be part of the cluster and click .

  4. The new cluster will be in List of Synonyms \ Abbreviation. Click Save to keep your changes.

Editing a Synonyms Cluster

You can add or remove one or more terms from a synonyms cluster.

  1. Go to NLP Manager.
  2. Select a cluster in the Suggested Synonyms column by clicking .
  3. Click to edit one cluster or Edit All to open an editor for all clusters. Make changes and then save them.

  4. Click Save to keep your changes.

Deleting a Synonyms Cluster

You can delete an entire cluster.

  1. Go to NLP Manager.
  2. Select a cluster in the Suggested Synonyms column by clicking .
  3. Click to edit one cluster or Edit All to open an editor for all clusters.

  4. Remove a row to remove a cluster.
  5. Save to keep your changes.

Last updatedTuesday, June 23, 2020