Add Synonyms to Improve Search Experience

Synonyms enhance search experience. For example, search users will not always use the keywords "install searchunify in salesforce" if they are looking for a document named SearchUnify: Installation Instructions for Salesforce. They can run alternative search queries, such as "run searchunify in salesforce", "set up searchunify in sf", or "get su for sf" or a variation thereof. Irrespective of the exact search term, the users will expect the document. Add Synonyms in NLP Manager makes it possible.

Add Synonyms maintains a large database of related words. Each group of related words is a cluster, and clusters are used to keep search results relevant despite the use of syntactically dissimilar keywords. The cluster database in any SearchUnify instance is huge and it keeps expanding in two ways: 

  1. SearchUnify compares the Analytics search queries (which are clicked) with the title of the search results and then processes them through its intelligence in business context to filter irrelevant words.
  2. Similar term suggestions from a collocation-sensitive thesaurus for suggesting the most probable synonyms.

As an admin, you can accept or reject the suggestions to create new synonym clusters and edit existing ones. You can also delete an existing cluster.

Creating a Synonyms Cluster

  1. Go to NLP Manager and click Add New.

  2. Enter a keyword and all its synonymous phrases and click . Each synonym is separated from others by a comma. NOTE ClosedBefore Mamba '21, spaces and hyphens used to be represented by a backslash. To add "e-mail", an instance user had to enter "e\mail." That's no longer the case.

  3. The new synonyms cluster will be in List of Synonyms \ Abbreviation. Click Save to keep your changes.

Accepting an Existing (Suggested) Synonyms Cluster

  1. Go to NLP Manager.
  2. Select a cluster in the Suggested Synonyms column by clicking .
  3. Check the terms that shall be part of the cluster and click .

  4. The new cluster will be in List of Synonyms \ Abbreviation. Click Save to keep your changes.

Editing a Synonyms Cluster

You can add or remove one or more terms from a synonyms cluster.

  1. Go to NLP Manager.
  2. Click to edit one cluster or Edit All to open an editor for all clusters. Make changes and then save them.

  3. Click Save to keep your changes.

Deleting a Synonyms Cluster

You can delete an entire cluster.

  1. Go to NLP Manager.
  2. Click to delete synonyms or abbreviations from a cluster or remove a row to delete an entire cluster. Alternatively, you can click Edit All to open an editor for all clusters at once.

  3. Save to keep your changes.

Last updatedFriday, November 27, 2020