Stage 1 Case Deflection from Search
Stage 1 Case Deflection from search happens when a user searches at least once, clicks a result, and never visits the support page.
View Stage 1 Case Deflection from Search
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Navigate to Analytics > Search Analytics > Conversions > Search Analytics Overview.
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To view the numbers for Stage 1 Case Deflection from Search, click Case Deflection.
Stage 1 Case Deflection Terminology
The key terms used in Stage 1 Case Deflection are:
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Search Sessions (H): Sessions in which at least one search is performed.
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Successful Sessions (C): Search sessions in which a user searches at least once, clicks a result, and never visits the support page.