Install a Search Client in Zendesk Console

Find tickets faster in Zendesk Console. This article walks you through the process of installing a SearchUnify search client in Zendesk Console.

Prerequisites

• Set up and configure Zendesk Console
• Download the Zendesk search client

Installation

1. Log into Zendesk and click

   

2. Click Manage.

   

3. Click Upload private app.

   

4. Enter an App Name and upload Zendesk_console.zip using Choose File. Zendesk_console.zip was extracted when you had unzipped the search client before .

   

5. Press Upload.

   

6. A pop-up will appear. Confirm Upload.

   

7. Click Install. (Setting up Role and Group restrictions is optional.)

   

8. The installation was successful if you can spot the search client in Currently Installed.

   

Usage

To use the search client, first open a ticket in Zendesk Console and then launch SearchUnify from Apps. You will see results related to the opened ticket.

Using Attach to Ticket, you can insert a knowledge article into your reply.

The article is linked as a case.