Install a Search Client in Zendesk Guide

Improve self-service with a smart search engine for Zendesk Guide. This article walks you through the process of installing a SearchUnify search client on a Zendesk knowledge base.


  1. Ensure the Help Center is activated in Zendesk Guide
  2. Set up and configure Zendesk Guide
  3. Download the Zendesk Guide search client and unzip it


  1. Log into Zendesk.
  2. Using , move to the Zendesk Guide dashboard.

  3. Open Guide admin.

  4. Click and then customize.

  5. Launch Edit Code.

  6. Replace the code in search_results.hbs with the code in index.html. Unzip the downloaded search client (see Prerequisities) to find index.html

  7. Navigate to home_page.hbs and find the div with the class hero-inner.

  8. Replace the div hero-inner with the code copied from autocomplete.html. (You can find autocomplete.html in the downloaded search client.)

  9. Copy scripts from autocomplete.html and paste in home_page.hbs at the end.

  10. Press Publish.


To use SearchUnify, first go to Zendesk Guide.

From the templates, find Search Results and open it.

Now you can use search.