Install a Search Client in Zendesk Support

Find tickets faster in Zendesk Support. This article walks you through the process of installing a SearchUnify search client in a Zendesk Support instance.

PREREQUISITES.

1. Set up and configure Zendesk Support
2. Download the Zendesk Support search client

Installation

  1. Open Zendesk_support.zip.

  2. Open manifest.json.

  3. Replace ticket_sidebar with nav_bar.

  4. Save the file.

  5. Log into Zendesk and click

  6. Click Manage.

  7. Click Upload private app.

  8. Enter an App Name and upload Zendesk_support.zip using Choose File. Zendesk_support.zip was extracted when you had unzipped the search client in step one.

  9. Press Upload.

  10. A pop-up will appear. Confirm Upload.

  11. Click Install. (Setting up Role and Group restrictions is optional.)

  12. The installation was successful if you can spot the search client in Currently Installed.

Last updatedTuesday, June 23, 2020