Install a Search Client in Zendesk Support

Find tickets faster in Zendesk Support. This article walks you through the process of installing a SearchUnify search client in a Zendesk Support instance.

Prerequisites

• Create a Zendesk content source; the instructions are on Use Zendesk As a Content Source
• Create a Zendesk search client in SearchUnify and download it
  

Installation

1. Log into Zendesk and click

   

2. Using the link, go to the Admin Center.

   

3. Open Apps and Integrations. Go to Zendesk Support Apps > Private Apps.

   

4. Click Upload Private App.

   

5. Enter an App Name and upload the Zendesk Console search client using Choose File. Click Upload to upload the zipped search client file.

   

6. A pop-up will appear. Confirm Upload.

   

7. Set up Role restrictions and Group restrictions and click Install. Setting up Role and Group restrictions is optional.

   

8. The installation was successful if you can spot the search client under the Currently Installed tab.