SearchUnify Marketplace

SearchUnify Marketplace is the place where you can find applications to with additional capabilities.

Products

The Marketplace currently offers the following products:

  • SearchUnify Virtual Assistant (SUVA) is a cloud-based AI-powered chatbot that can be deployed for various operations, including Customer Support and HR Support. SUVA can be used as a handy tool to provide Level-1 (L1) support to answer customer questions and resolve issues. Large language models (LLM) integration further empowers SUVA chatbot to provide more comprehensive and accurate answers to user queries. The chatbot is customizable to meet unique needs of organizations.

    More information: SUVA Docs

  • Agent Helper is a single-destination case resolution application designed to optimize customer support operations through sophisticated Generative AI. It provides a centralized platform with advanced AI-driven features, allowing support agents to access all relevant customer information, case history, and communications in one place. This comprehensive view includes customer history, previous interactions, and related resources, enabling agents to make informed decisions and resolve cases faster and better.

    More information: Agent Helper Docs

  • Knowbler is a tool for support agents. Using it the support agents working in Salesforce, Zendesk, and Microsoft Dynamics can create knowledge articles extremely fast. Support team managers can introduce Knowbler into their teams to document repeat issues without overwhelming their team members with writing. A key advantage of Knowbler over other tools is that it can create knowledge article drafts right from customer cases. Instead of creating an article from scratch, the support agents can quickly review the drafts and then them to the editor. An integrated analytics report keeps the support manager up-to-date on Knowbler adoption and knowledge creation.

    More information: Knowbler Docs

  • The AI Agentic Suite is a set of AI agents that transform customer support operations and optimize knowledge management. Using advanced LLMs and AI techniques—including natural language processing (NLP) and machine learning (ML)—the agents automate L1–L2 support tasks, knowledge authoring and upkeep, escalation handling, and performance analytics. The suite operates on a unified platform where specialized agents work together to support and improve key support workflows.

    More information: The Agentic Suite Docs

Demos

You can book a demo for any product by clicking Request Demo. The Request Demo button is enabled only for the users with a valid business email domain. If your email address ends in @gmail.com, @outlook.com, or another non-business domain, the Request Demo button will be disabled. Company subdomains, such as @support.company.com, are considered valid business emails.