Change the Status of a Case on Community
From the community, you can close a case once your issue is resolved or reopen a closed case if the issue resurfaces.
Prerequisites
Ensure you are registered on the SearchUnify community. Follow the instructions in Register on the SearchUnify Community.
Change a Case Status
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Go to community.searchunify.com and log in. Navigate to About Us > Support.
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Click Case Management.
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A new tab will open, showing your cases under My requests. You can sort the list using filters such as:
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Created date
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Updated date
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Status
Locate the desired case and open it.
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To close a case, click Mark as solved. This option is available only when the Status is Awaiting your reply.
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To reopen a closed case, add a comment on the ticket. The status will automatically change to Reopened.
NOTE.
You cannot change the status of cases listed under Requests I am CC’d or Organizational requests. Only case owners can modify the status.
A ticket cannot be marked as solved if its Type is Problem.