Stage 1 Case Deflection from Direct Pageviews

Stage 1 Case Deflection from Direct Pageviews happens when a user visits at least page defined in the Direct Pageviews, never searches, and never visits the support page.

Prerequisites: 

Activate Direct Pageviews in Search Clients > Edit > Analytics Settings > Analytics Properties.

View Stage 1 Case Deflection from Direct Pageviews

  1. Navigate to Analytics > Search Analytics > Conversions > Search Analytics Overview.

  2. To view the numbers for Stage 1 Case Deflection from Search and Direct Pageviews, click Case Deflection.

Stage 1 Case Deflection from Direct Pageviews Terminology

The key terms used in Stage 1 Case Deflection from Direct Pageviews are:

  • Total Sessions (H): The count of all the sessions. Only in Stage 1 Case Deflection from Direct Pageviews, H stands for "total sessions."

  • Successful Sessions (C): Search sessions in which a user searches at least once, clicks a result, and never visits the support page.

  • Direct Article Views (N): Sessions in which a user visits at least one page defined in the Direct Pageviews, never searches, and never visits the support page.