Case Form Page Reports

Articles which were clicked on the Case creation page for search queries, but cases were still logged. It could be inferred that the articles clicked didn’t have relevant content that users were looking for and could have deflected the case. It is advisable to create more documents around these search queries.

Articles which were clicked on the Case creation page for search queries, and cases were not logged. It could be inferred that the articles clicked had relevant content that users were looking for.

Related

Other reports in Conversions.