Use Higher Logic Thrive as a Content Source

This article explains how to establish a connection between SearchUnify and your Higher Logic Thrive community. Through the connection, SearchUnify can index the data of your Higher Logic Thrive-powered community and make it searchable.

PREREQUISITES.

  • A non-empty Higher Logic Thrive community

  • Admin credentials to Higher Logic Thrive Community

Establish a Connection

  1. Navigate to Content Sources and click Add New Content Sources.

  1. Find "Higher Logic Thrive" and click Add.

  2. Enter the following details for authenticating your Higher Logic Thrive community:

    • Name. Give your content source a name.

    • Client URL. Enter the URL of your Higher Logic Thrive community instance..

    • Language. Select the primary language(s) of your community using the drop-down.

    • Username. Enter the username/email used for logging into Higher Logic Thrive community.

    • Password. Enter the password used for logging into Higher Logic Thrive community.

    • HLIAM Key. Enter the IAM key. The process to obtain the key has been described in Get Higher Logic Thrive IAM Key.

  3. After entering the required details, click Connect.

Re-Connect

The Authentication screen is displayed when an already-created Content Source is opened for editing. An admin can edit a Content Source for multiple reasons, including:

  • To reauthenticate

  • To fix a crawl error

  • To change frequency

  • To add or remove an object or a field for crawling

When a Content Source is edited, either a Connect or a Re-Connect button is displayed.

Case 1: When the Connect button is displayed:

When the Connect button is displayed if the Content Source authentication is successful. Along with the button, a message is displayed There are no crawl errors and the Content Source authentication is valid.

Fig. The Connect button is displayed on the Authentication tab.

Case 2: When the Re-connect button is displayed:

The Re-connect button is displayed when the authentication details change or the authentication fails for any reason.

In both cases, the Content Source connection must be authenticated again. To reauthenticate a Content Source, enter the authentication details, and click Re-Connect.

Fig. The Re-Connect button is displayed on the Authentication tab.

Set Up Crawl Frequency

The first crawl is always performed manually after configuring the content source. Click Set.

Fig. The Frequency tab when "Frequency" is set to "Never".

Select Fields for Indexing

You can index the data of the supported five Higher Logic Thrive content types; Discussion, Event, Library, Blog, and Announcement. Under the Rules tab, you will see the list of supported objects in By Content Type subtab.

  1. Click the Edit button to see the list of pre-configured fields for that object. A dialog will open where you can add, edit, or remove content fields.

    Note. It is although not recommended to make any amends in the pre-configured fields.

  2. Switch to By Communities subtab, and you will see all the communities and you can check the communities, whose data should be indexed.

  3. After selecting communities, click Save.

Find and Replace

Users on the Q2 '24 release or a later version will notice a new button next to each object on the Rules screen. It resembles a magnifying glass and is labeled "Find and Replace." You can use this feature to find and replace values in a single field or across all fields. The changes will occur in the search index and not in your content source.

Fig. The "Find and Replace" button on the Rules tab in the Actions column.

Find and Replace proves valuable in various scenarios. A common use case is when a product name is altered. Suppose your product name has changed from "SearchUnify" to "SUnify," and you wish for the search result titles to immediately reflect this change.

  1. To make the change, click .

  2. Now, choose either "All" or a specific content source field from the "Enter Name" dropdown. When "All" is selected, any value in the "Find" column is replaced with the corresponding value in the "Replace" column across all content source fields. If a particular field is chosen, the old value is replaced with the new value solely within the selected field.

  3. Enter the value to be replaced in the Find column and the new value in the Replace column. Both columns accept regular expressions.

    Fig. Snapshot of Find and Replace.

  4. Click Add. You will see a warning if you are replacing a value in all fields.

  5. Click Save to apply settings

  6. Run a crawl for the updated values to reflect in the search results.

After the First Crawl

Return to the Content Sources screen and click in Actions. The number of indexed documents is updated after the crawl is complete. You can view crawl progress in in Actions. Documentation on crawl progress is in View Crawl Logs.

Once the first crawl is complete, click in Actions to open the content source for editing, and set a crawl frequency.

  1. Leave the Choose a Date field unchanged. For this content source, all data is crawled from the scratch during each crawl. This is a limitation for this content source.

  2. The following options are available for the Frequency field:

    • When Never is selected, the content source is not crawled until an admin opts for a manual crawl on the Content Sources screen.

    • When Minutes is selected, a new dropdown appears where the admin can choose between three values: 15, 20, and 30. Picking 20 means that the content source crawling starts every 20 minutes.

    • When Hours is selected, a new dropdown is displayed where the admin can choose between eight values between 1, 2, 3, 4, 6, 8, 12, and 24. Selecting 8 initiates content crawling every 8 hours.

    • When Daily is selected, a new dropdown is displayed where the admin can pick a value between 0 and 23. If 15 is selected, the content source crawling starts at 3:00 p.m. (1500 hours) each day.

    • When Day of Week is selected, a new dropdown is displayed where the admin can pick a day of the week. If Tuesday is chosen, then content source crawling starts at 0000 hours on every Tuesday.

    • When Day of Month is selected, a new dropdown appears where the admin can select a value between 1 and 30. If 20 is chosen, then content source crawling starts on the 20th of each month.

      It is recommended to pick a date between the 1st and 28th of the month. If 30 is chosen, then the crawler may throw an error in February. The error will be “Chosen date will not work for this month.”

    • When Yearly is selected, the content source crawling starts at midnight on 1 January each year.

    Fig. The content source crawling starts at 00:00 on each Tuesday.

  3. Click Set to save the crawl frequency settings.

  4. Click Save.

Data Deletion and SU Index

A method to update the index in real time is to enable event subscriptions, which supplement existing crawls and synchronize data between your Higher Logic Thrive instance and SearchUnify in real time. The instructions are on Synchronize SearchUnify Index with Higher Logic Thrive through Event Subscription