Use KnowledgeOwl as a Content Source

KnowledgeOwl is a cloud-based knowledge management software. If you use Knowledge Owl as your knowledge base solution and want to connect it with your SearchUnify instance, this article walks you through the process.

Establish a Connection

  1. Navigate to Content Sources and click Add New Content Sources.

  1. Find KnowledgeOwl, and click Add.

  2. In Authentication section, enter the required details:

    • Name. A descriptive label for your content source to be used in

    • Client URL. SearchUnify instance URL.

    • Language. Pick the content language. English is the default language.

    • Username. Enter KnowledgeOwl API Key here. Related: Obtain Your KnowledgeOwl API Key.

      Password. Enter your KnowledgeOwn password here.

  3. Once you have entered all the details, click Connect.

Once the connection has been set up successfully, you will be prompted to the next action - Set Frequency.

Set Up Crawl Frequency

The first crawl is always manual and is performed after configuring the content source. In Choose A Date, select a date to start crawling; the data created after the selected date will be crawled. For now, keep the frequency to its default value Never and click Set and move to the next section.

Select Content Types for Indexing

Upon establishing the connection between KnowledgeOwl and SearchUnify and setting the frequency, define the content models for indexing. Articles and its related fields can be indexed.

  1. Under the Rules tab, you will land on By Content Types subtab.

  2. In By Content Types, Articles and related fields are already configured. You can use to view the pre-configured fields.

    NOTE. You can add or delete the content fields. Although, it is not recommended for users other than Admins to make any changes in the fields.

    Click Apply to save your changes.

  3. Switch to By Projects subtab. Use the alphabetical index to find and select the projects you want to index.

  4. Save your settings.

You have successfully added KnowledgeOwl as a content source in SearchUnify. Perform a manual crawl to start indexing data in SearchUnify.

Related

Difference between Manual and Frequency Crawls

After the First Crawl

Return to the Content Sources screen and click in Actions. The number of indexed documents is updated after the crawl is complete. You can view crawl progress in in Actions. Documentation on crawl progress is in View Crawl Logs.

Once the first crawl is complete, click in Actions open the content source for editing, and set a crawl frequency.

  1. In Choose a Date, click to fire up a calendar and select a date. Only the data after the selected date is indexed.

  2. Use the Frequency dropdown to select how often SearchUnify should index the data. For illustration, the frequency has been set to Weekly and Tuesday has been chosen as the crawling day. Whenever the Frequency is other than Never, a third dropdown appears where you can specify the interval. Also, whenever Frequency is set to Hourly, then manual crawls are disabled.

  3. Click Set to save crawl frequency settings. On clicking Set, you are taken to the Rules tab.

Data Deletion and SU Index

Deleted articles are removed from the SearchUnify index with every frequency crawl.