Which Authentication Method to Select for Zendesk?

Three authentication methods are available when you are setting up Zendesk as a content source. This article provides an overview to them all.

No Authentication

Crawls the public posts and articles in your Zendesk instance. Issues are never public in Zendesk, so they are excluded.

  1. Select No Authentication.


Requires a user ID and password (or API token). Crawls the data that the user can access.


How to Get a Zendesk API Token?

  1. Select Basic.

  2. Enter your Zendesk user ID.
    NOTE. If you intend to use an API token in the password field in the next step, then append your user ID with /token.
    INCORRECT: abc@grazitti.com
    CORRECT: abc@grazitti.com/token.

  3. Enter either your user password or an API token in Password.


Crawls all the data on your Zendesk instance.

  1. Select OAuth.

  2. Enter your Client ID.


    How to Get Your Client ID and Client Secret in Zendesk?

  3. Enter your Client Secret.

Last updatedFriday, February 26, 2021

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