Getting to Know Your SearchUnify Dashboard

Home is an abridged story of search on your website, community, or another platform. The story is told through four tiles—Total Searches, With Searches, Clicks, and Conversions—and three sections: Live Streaming, Analytics Overview, and Recommendations.

Each section or tile covers a key part of search experience, including: How popular search is among your employees and customers, how useful search clients are, where the searchers are from, and what you can do to enhance search experience for everyone.

The Navigation Panel provides access to the SearchUnify features that an admin needs to index a content source, set up search, monitor analytics, and everyday administration. The modules used most often are a click away. They include: Home, Content Sources, Search Clients, Search Analytics, Search Tuning, NLP Manager, and API.

The last two modules are customizable. Clicking Apps takes you to the Apps Store where you can install new programs on your instance to extend its functionality. The added programs can be viewed by expanding Apps.

Administration houses three modules used in instance management: Security, Manage Users, and Alerts.

Four-Tiles Ribbon

The Four-Tiles Ribbon displays the cumulative data on four metrics from all your search clients. The metrics are: Total Searches, With Results, Clicks, and Conversions.

Live Streaming

The first section after the tiles. It has two reports.

Live Search Stream

Live Search Stream displays the location your search client users in real time. Like Recent Searche, Live Search Stream also auto-refreshes itself.

Recent Search

Recent Search displays a list of the latest queries from your users across all your search clients. The data is constantly being pulled because the list auto-refreshes itself.

Analytics Overview

There are three reports in Analytics Overview.

Search Performance Overview

This graph summarizes a month's data of All SearchesClosedSame as Total Searches., All Searches with ResultsClosedSame as With Results., and All Searches with Clicks. The last report is the sum of all search sessions in which users clicked at least one result.

Case Deflection

Global Search Page. Here, case deflection equals Conversions. It is available on all search clients.

Case Form. case deflection is available on platforms that support a case creation page. A search client is embedded into the title field. When a customer starts logging a case, the search client begins to suggest helpful articles. A case is deflected if the customer perceives a suggestion useful and returns without logging the case.

Most Searched Keywords

Top Searched Keywords generates a word cloud of the most frequently-searched keywords. The keywords are extracted from search queries and one query might have more than one keyword. For instance, the search query Install SearchUnify in Salesforce has three keywords install, searchunify, and salesforce.

Recommendations

There are two reports in Recommendations.

Actionable Insights

Actionable Insights reads the reports in Home and Search Analytics, identifies information that needs your immediate attention, and translates that information into plain English.

Next Best Action

Next Best Action processes the data in Actionable Insights and the reports in Search Analytics to suggest the next course of action. The suggestions are shown next to the Actionable Insights window and generated by a customer success engine.

Last updatedFriday, November 27, 2020