Analytics Settings

The Analytics Settings tab in Search Clients provides two configurations:

  • Analytics Reports is where you can enable and disable analytics reports. You can read about it in Enable and Disable Analytics Reports in a Search Client.

  • Analytics Properties provides advanced analytics settings. Admins can configure when a session ends, which formula to use in implicit deflection, and many others. The complete list of configurations include:

    • Session Timeout

    • Email Tracking Enabled

    • Track User Attribute

    • Internal/External email Tracking Enabled

    • Limit Tracking to logged in users

    • Support Page URL

    • Capture Direct Pageviews in Session Journey

    • Show Stage 2 Deflection (Support Page)

    • Select any type of Implicit deflection

    • Show GenAI (SearchUnifyGPT) Impact in Analytics Reports

Go to Search Clients > Edit > Analytics Settings.

Two configurations are available: