End-User Feedback

The best feedback can come from the people who use search clients to find information. End-User Feedback makes it simple for you to listen to them. Set it up on search and content pages where users can rate search experience and content quality.

Activation

Setting up is easy for the SU Admins and giving feedback is even easier for search users. You can implement a minimal feedback system where search users can thumb up or thumb down search results. Alternatively, you can implement a more wholesome feedback system where search users have an option to write detailed responses.

End-User Feedback offers three tools to gather feedback from search users:

  1. Content and Search Experience. Implement it to gather feedback on search results and content.

  2. Search Experience. Implement it to gather feedback on search results.

  3. Search Experience after Conversion. Implement it to gather feedback on search results in Search Sessions with Click.

Analytics

You can implement one of these tools or all of them. The data gathered from the tools is saved in Content Experience Feedback and Search Experience Feedback