Feedback on Search

Feedback on Search is a feature in the End-User Feedback tab that allows you to collect user input on search pages in two ways:

• Rating Only. Users rate their search experience.

• Rating with Optional Feedback. Users rate their experience and have the option to provide textual feedback.

Configuring Search Experience Feedback

1. Navigate to Search Clients.

2. Open a search client for editing.

3. Go to the End-User Feedback tab.

4. Click on Feedback on Search.

5. From the Question 1 dropdown, select a predefined question or create your own. This question prompts users to share feedback.

6. In the Rating Style dropdown, choose between:

   • Emoticons: Users rate search results by clicking on an emoticon.

   • Stars: Users rate search results using a star rating.

7. Use the Question 2 dropdown to request textual feedback. Choose a prompt or create your own.

8. To always display a feedback button on the search page, enable the Feedback Icon on Search Page toggle.

9. To collect detailed feedback, enable the Auto-Trigger Feedback Survey toggle. This unlocks two additional settings:

   • Auto Trigger (Search Based Activity). A number between 1 and 50. If set to 2, the survey appears after a user has performed two clicks in a session.

   • Auto-Trigger (No Search Activity)* in mins. A number greater than 1. If set to 8, the survey appears after eight minutes of inactivity in a session.

   NOTE.

   The Auto-Trigger Feedback Survey option isn’t available search feedback is configured from Click on Feedback on Content.

10. Save your settings.