Search Experience Feedback

Search Experience Feedback keeps you on top of how relevant search results are for the end-users. The latest feedback is at the top. The report consists of five columns: 

  • Search Query. The last keyword string searched by a user before they gave feedback. It can be blank if a user gives feedback without ever searching.

  • Clicked Result. The last document clicked by a user before they gave feedback. The column contains the article title and a hyperlink to the article. Next to the title on the left is a the document rank. In the image you can see that "SearchUnify setup for a salesforce..." ranked four when it was clicked. The field can be blank if a user rates search without clicking a document.

  • Rating. End-user rating on a scale of 1-5. The column is blank if an end-user provides only textual feedback.

  • Text Feedback. End-user feedback on a document. It's a long message. The field can be blank if an end-user doesn't give textual feedback or if the textual feedback feature is inactivated from the SU admin panel. Click on a message to read the complete feedback.

  • Reported By. This column shows the email of the user who has given the feedback

Click to download the report and use to share it. The people whom you share the report with receive the email with the subject "SearchUnify: Search Experience Feedback Report"

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