Download and Share an Analytics Report
The reports in Search Analytics can be downloaded for offline view and/or shared over email with those who don't have access to your SearchUnify instance. The reports are comma separated files which can be opened in Microsoft Excel, Google Sheets, or another program that reads CSV files.
If you are downloading reports to view them in Tableau, then a quicker way is to Export Search Analytics Data to Tableau.
Run a Report
Before downloading or sharing a report, it's a good idea to run it using the three parameters to be found on the top right of Search Analytics.
- Select User. All adds search data from both Internal and External users into reports. On search clients where email tracking is enabled, you can pick Internal to view how your employees are interacting with search and External to view how your clients are searching.
- Select Search Client. When you have more than one search client, choose the one whose data ought to be in the report.
- Date Range. The default range is one month. It can be contracted to a day and extended to 180 days.
Download a Report
After running the reports, find the one you want to download in Overview, Conversions, or Content Gap Analysis and click .
Share an Analytics Report
After running the reports, find the one you want to share in Overview, Conversions, or Content Gap Analysis and click
When you are downloading a report, the dialog with your email address in the Email field opens. If you want to send a report to yourself, click Send. Else, enter the email of the receiver. You can enter multiple emails and use commas to separate them.
Download Sessions Tracking Details
However, if you are downloading Session Tracking Details, then two more fields will appear besides Email: Select Date Format and Activity Count. In the first, you can choose the date-time format (details next) and in the latter you can configure how you want user activities to appear in the downloaded report.
Select Date Format
.On selecting DD-MM-YYYY + Time, you will see the date and activity time in the columns Session Start Time, Session End Time, and Activity Time of the downloaded or shared report.
Selecting the second option will cause the time to vanish.
In the default format, each row in a session repeats three key pieces of information: searches, clicks, and cases.
To read a session, you start from the lowest row and read upwards. The next image is a report of session 1602160226239364, in which (1) A user visits a page, (2) visits support, (3) performs a search, (4) visits support again, (5) then clicks a search result, (6) searches for something, (7) logs a ticket, (8) searches again, and (9) finally logs a ticket and ends the session.
In this journey, the user searches three times (steps 3, 6, and 8), clicked on a search result once (step 5), and logs two tickets (step 7 and 9). The information on searches, clicks, and cases is repeated in all the nine rows of the session.
This view has an advantage that a mere glance at any session row reveals the searches and clicks performed and the cases logged in that session.
But an alternative view exists for those are more interested in whether a particular activity is a search, click, or case or not. They can check Per Activity and download the Session Tracking Details report. The same session (1602160226239364) in the new format is in the next image.
Adding all the 1s in the Search column still gives you three. The Clicks are still 1 and the Cases 2. But instead of repeating the total in each row, Per Activity view inserts a 1 (yes) when the activity tokes place and 0 (no) when activity doesn't take place.
After mentioning your preferences, click Send.
After clicking Send, check your inbox to find the report in a zip file.
Last updated: Friday, November 27, 2020