Content Experience Feedback

Content Experience Feedback collects and stores feedback from content and search pages across your help center, knowledge base, and other platforms.

Fig. A snapshot of the Content Experience Feedback report.

The report prioritizes articles with the most recent feedback. You can change this default order by selecting Sort By > Least Recent under the Rating filter.

Fig. A snapshot of the time filter on the Content Experience Feedback report.

You can further refine the report using these filters:

  • Yes/No Filter. Sorts articles based on feedback count, likes, or dislikes:

    • Sort By Count. Displays articles with the most feedback at the top.

    • Sort By Likes. Prioritizes articles with the highest number of likes.

    • Sort By Dislikes. Highlights articles needing improvement.

      Fig. A snapshot of the thumbs-up-and-down filter on the Content Experience Feedback report.

  • Stars/Emoticons Filter. Filters articles based on their star ratings or emoticon feedback.

    Fig. A snapshot of the stars-emoticon rating filter on the Content Experience Feedback report.

Textual Feedback isn't stored in SearchUnify. It's emailed straight to the Admins and Super Admins.

Download or Share

Check out Download and Share an Analytics Report

Click to download the report and use to share it. The people whom you share the report with receive the email with the subject "SearchUnify: Search Experience Feedback Report"

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