Configure a Knowledge Graph

SearchUnify Knowledge Graph provides answers even before a user has clicked a result and suggests related documents for further research. The latter feature is useful in help centers where the agents usually juggle several subjects over the course of a day.

The Knowledge Graph has two features: MetaData Graph and Related Tiles. An admin can display both or just one of them.

The first steps towards displaying either or both features is to activate Knowledge Graph.

Install Knowledge Graph

It is essential to install the Knowledge Graph addon to use MetaData Graph and Related Tiles.

  1. Click Apps > Install New App.

  2. Find Knowledge Graph and click Install.

Once Knowledge Graph has been installed, use on Apps to view and then click Knowledge Graph.

You can now proceed to Set up MetaData Graph and Set up Related Tiles.

Activate Knowledge Graph

It is essential to activate Knowledge Graph to use MetaData Graph and Related Tiles.

  1. Open Search Clients from the left navigation bar.

  2. Click to view settings for a search client.

  3. Toggle Knowledge to Active and press Save.

Once Knowledge Graph has been activated, you can move on to Set up MetaData Graph and Set up Related Tiles.

Last updatedThursday, September 23, 2021

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