View Old Cases on SearchUnify Community

Tracking multiple cases in the SearchUnify Community is essential to stay organized. If you are not a registered user, your only option is to monitor your inbox for case updates. However, registered users have a more efficient way to view and manage their cases directly on the community platform.

Prerequisites

Ensure you are registered on the SearchUnify community. Follow the instructions in Register on the SearchUnify Community.

View Your Cases

1. Go to https://community.searchunify.com and log in. Navigate to About Us > Support.

   

2. Click Case Management.

   

3. A new tab will open with cases categorized into three tabs:

   My requests: Displays cases you have created.

   Requests I am CC’d on: Lists cases where you are a CC’d participant. As a CC’d user, you can only view cases and add comments, but you cannot change the case status.

   Organizational requests: Includes all cases related to your organization. You can view and comment on cases created by others, but you cannot change the status unless you are the case owner.

   

4. By default, the My Requests tab is displayed. Here, you can:

   • View the details of your cases.

   • Add comments to provide additional context or updates.

   • Change the case status (e.g., mark it as resolved). To learn how to change the status, see Change the Status of a Case on Community.