Attached to Case
This report lists the cases that support Agents attach most frequently in their communication with users. Support Agents get new cases to resolve, and they look for relevant documents, similar cases resolved in the past that would assist them in resolving the new cases faster. Many a times they end up sharing help articles/documents with the users from their support console, using ‘Attach to case’ shortcut option. These are the articles which were found helpful by your agents.
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Last updated: Friday, November 27, 2020