Attached to Case
This Salesforce-only report displays the most frequently linked articles to case pages in Service Console. It keeps a count of all the articles that agents share on Salesforce Console using the Attach to Case feature.
Admins can use the Attached to Case report to find out articles that are considered useful by the support agents. Here, usefulness is measured by the share count.
Other reports in Conversions.
Last updated: Thursday, March 23, 2023
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