Search Report

This report lists the search queries made by the end users on the installed search clients. The report is segregated into four classifications and each classification covers four metrics.

Search Classification Metrics
All Searches Query, Users, Sessions, Searches
Successful Searches (Clicks) Query, Users, Sessions, Searches
Searches with no Click Query, Users, Sessions, Searches
Searches with no Result Query, Users, Sessions, Searches

All Searches

All Searches is the first Search Classification. It displays a list of all the 50 latest queries looked up on a search client. To dig deeper, instance users can use pagination.

The table on the right has a searchable and three sortable columns:

  1. Query. The keyword or phrased looked up. It is possible to find a query in this column through the built-in search function.
  2. Users. The number of unique devices (browsers) from which the query was searched. The column is sortable.
  3. Session. The number of search sessions in which the query was looked up. By default the report is sorted based on the descending order of searchers. The column is sortable.

    You can find the ID of each session by clicking the Session row for a query. In the image, you can see that the top query content source has been searched in four different sessions. To find the ID of each session, click 4. The dialog changes and you see a four-table column with the IDs, the email of the user who searched the query (only for Internal users), and the time of search. The Session ID and Email columns are searchable. The Last Search column is sortable.

  4. Searches. The number of times the query was looked up. The column is sortable.

Successful Searches (Clicks)

List of queries which returned at least one result and at least one of the results is clicked

The table on the right has a searchable and three sortable columns:

  1. Query. The keyword or phrased looked up. It is possible to find a query in this column through the built-in search function.
  2. Users. The number of unique devices (browsers) from which the query was searched. The column is sortable.
  3. Session. The number of search sessions in which the query was looked up. By default the report is sorted based on the descending order of searchers. The column is sortable.

    You can find the ID of each session by clicking the Session row for a query. In the image, you can see that the top query content source has been searched in four different sessions. To find the ID of each session, click 4. The dialog changes and you see a four-table column with the IDs, the email of the user who searched the query (only for Internal users), and the time of search. The Session ID and Email columns are searchable. The Last Search column is sortable.

  4. Searches. The number of times the query was looked up. The column is sortable.

Searches with No Click

Search queries for which results were found but no result was clicked. This data assists content managers identify documents whose titles and summaries can be rewritten to improve perceived relevancy.

The table on the right has a searchable and three sortable columns:

  1. Query. The keyword or phrased looked up. It is possible to find a query in this column through the built-in search function.
  2. Users. The number of unique devices (browsers) from which the query was searched. The column is sortable.
  3. Session. The number of search sessions in which the query was looked up. By default the report is sorted based on the descending order of searchers. The column is sortable.

    You can find the ID of each session by clicking the Session row for a query. In the image, you can see that the top query content source has been searched in four different sessions. To find the ID of each session, click 4. The dialog changes and you see a four-table column with the IDs, the email of the user who searched the query (only for Internal users), and the time of search. The Session ID and Email columns are searchable. The Last Search column is sortable.

  4. Searches. The number of times the query was looked up. The column is sortable.

Searches with No Result

 Search queries for which no result is produced. A search can be no-result for multiple reasons.

  • Documents with the search keywords do not exist in your data repositories.
  • The user does not have the permission to see documents.
  • Your search client is not connected with the content source where the documents are stored.

It doesn’t end there. For every query where no result was found, a detailed user journey is provided when you click session ID. This helps you to deep dive into the filters that were passed, the advanced criteria that was used, or the keywords that finally end up producing no result on the search page.

The user journey captures: the activity type and details (like text searches, page views, search queries etc.), time of the activity performed, facets and values selected, and what kind of advanced queries are used (like Exact phrase, without words etc.). Using these details, you can explore more about the reasons why such searches are not generating results.

Download or Share

Check out Download and Share an Analytics Report

NOTE.

The downloaded or share reports for each classification are CSV files. Each CSV file consists of five columns: Search Query, Search ID, Facet Type, Facet Value, and #Searches, of which only Search ID is new. (#Search is the synonym of Count here.)

A user can apply multiple facets in a search query. Because each Facet Type and Facet Value occupies its own row, the Search ID helps readers immediately see which queries spread over multiple rows are essentially one. In the next image, row 4 and 5 refer to the same query because their Search ID is identical.

A report can contain data for up to 5,000 search queries.

Last updatedThursday, September 23, 2021

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