Use Jira Software As a Content Source

SearchUnify can index the issues stored in Jira Software instances. This article walks you through the process of setting up Jira Software as a content source.

PERMISSIONS.

  • You should have access to the projects or spaces to be crawled. Ensure that you have Project Administer access. This access is required to fetch the permission schema in Jira.

  • You must have “Browse Users and Groups” permission. You must be in a group that has global permissions of “Browse Users and Groups” in Atlassian. This is needed to fetch the email and account id of the user to respect permissions.

  • The number of responses received from Jira over a given period depend upon the Jira's rate limits. You can find the the latest rate limits on their website.

Establish a Connection

  1. Navigate to Content Sources and click Add New Content Sources.

  1. Find Jira and click Add.

  2. Under the Authentication tab, enter the required details:

    • Give your content source a Name.

    • Enter the web address of your Jira Software instance in Client URL.

    • Select an Authentication Method from the dropdown. Check out this doc to learn more - Which Authentication Method to Select for Jira Software?

      NOTE 1 The Password field in Basic authentication requires an API token. This article explains how to generate it. Alternative, check out the official Atlassian documentation: Create an API token

      NOTE 2 OAuth requires the existence of a Jira Software app. Learn how to create one. You can also learn how to create an app from the official Atlassian documentation: Generate an RSA public/private key pair.

    • Select the content Language. If your clients report issues in German, select -de and for French pick -fr. It's possible to set multiple content languages. The default content language is English (-en).

  3. After entering the required details, click Connect.

Once the connection has been set up successfully, you will be prompted to the next action - Set Frequency.

Re-Connect

The Authentication screen is displayed when an existing Content Source is opened for editing, as given below. An admin can edit a Content Source for multiple reasons:

  • To reauthenticate

  • To fix a crawl error

  • To change frequency

  • To add or remove an object or a field for crawling

  • For multiple other reasons

When you edit a Content Source, there can be any one of two cases as listed below:

If the Content Source authentication is successful; a Connected message is displayed.

Case 1: There are no crawl errors and the Content Source authentication is valid.

If the Content Source authentication fails or is disrupted; a Re-Connect button is displayed.

There is a crawl error or the authentication details have changed. In both cases, the SearchUnify Content Source connection must be authenticated again i.e. re-authenticated. To authenticate a Content Source again, enter the authentication details, and click Re-Connect.

Set Up Crawl Frequency

The first crawl is always manual and is performed after configuring the content source. In Choose A Date, select a date to start crawling; the data created after the selected date will be crawled. For now, keep the frequency to its default value Never and click Set and move to the next section.

Select Fields for Indexing

You can index all issue content fields or only a few of them.

  1. Under the Rules tab, you will land on the By Content Type subtab.

  2. Click EDIT  to see the list of pre-configured fields. You can add custom fields whose data you want to crawl.

    NOTE. You can add or delete the content fields. Although, it is not recommended for users other than Admins to make any changes in the fields.

  3. Navigate to By Projects.Use the index to find your project and select the projects whose data you want to crawl. If no project is selected, then all the projects are crawled.

  4. Press Save.

You have successfully added Jira as a content source in SearchUnify. Perform a manual crawl to start indexing data in SearchUnify.

Related

Difference between Manual and Frequency Crawls

Find and Replace

Those on the Q2 '24 release or a later version will notice a new button next to each object on the Rules screen. It resembles a magnifying glass and is labeled "Find and Replace." You can use this feature to find and replace values in a single field or across all fields. The changes occur in the search index, not in your content source.

Find and Replace proves valuable in various scenarios. A common use case is when a product name is altered. Suppose your product name has changed from "SearchUnify" to "SUnify," and you wish for the search result titles to immediately reflect this change.

  1. To make the change, click .

  2. Now, choose either "All" or a specific content source field from the "Enter Name" dropdown. When "All" is selected, any value in the "Find" column is replaced with the corresponding value in the "Replace" column across all content source fields. If a particular field is chosen, the old value is replaced with the new value solely within the selected field.

  3. Enter the value to be replaced in the Find column and the new value in the Replace column. Both columns accept regular expressions.

  4. Click Add. You will see a warning if you are replacing a value in all fields.

  5. Save the settings.

  6. Run a crawl for the updated values to reflect in search results.

After the First Crawl

Return to the Content Sources screen and click in Actions. The number of indexed documents is updated after the crawl is complete. You can view crawl progress in in Actions. Documentation on crawl progress is in View Crawl Logs.

Once the first crawl is complete, click in Actions open the content source for editing, and set a crawl frequency.

  1. In Choose a Date, click to fire up a calendar and select a date. Only the data after the selected date is indexed.

  2. The following options are available for the Frequency field:

    • When Never is selected, the content source is not crawled until an admin opts for a manual crawl on the Content Sources screen.

    • When Minutes is selected, a new dropdown appears where the admin can choose between four values: 2, 15, 20, and 30. Picking 20 means that the content source crawling starts every 20 minutes.

    • When Hours is selected, a new dropdown is displayed where the admin can choose between eight values between 1, 2, 3, 4, 6, 8, 12, and 24. Picking 8 means that the content source crawling starts every 8 hours.

    • When Daily is selected, a new dropdown is displayed where the admin can pick a value between 0 and 23. If 15 is chosen, then the content source crawling starts at 03 p.m. or 1500 hours every single day.

    • When Day of Week is selected, a new dropdown is displayed where the admin can pick a day of the week. If Tuesday is chosen, then content source crawling starts at 0000 hours on every Tuesday.

    • When Day of Month is selected, a new dropdown appears where the admin can select a value between 1 and 30. If 20 is chosen, then content source crawling starts on the 20th of each month.

      It’s recommended to pick a date in the range 1-28. If 30 is chosen, then the crawler may throw an error in February. The error will be “Chosen date will not work for this month.”

    • When Yearly is selected, the content source crawling starts at midnight on 1 January each year.

  3. Click Set to save crawl frequency settings. On clicking Set, you are taken to the Rules tab.

Data Deletion and SU Index

A method to update the index in real time is to enable event subscriptions, which supplement existing crawls and synchronize data between your Jira instance and SearchUnify in real time.The instructions are on Synchronize SearchUnify Index with Jira through Event Subscription

Jira-On-Premises Users.

If your organization uses Jira On-Premises, write to your customer support representative. They will share with you a list of SearchUnify IPs to be whitelisted. Once the IPs have been whitelisted, SearchUnify can crawl the data in your Jira instance.