Log Cases in SearchUnify Community

The SearchUnify Community provides a platform to log and track support cases. Follow the steps below to create a case and receive assistance.

Log a Case

  1. Go to community.searchunify.com and click Support.

  2. On the Support page, click Create A Case.

  3. A new tab will open with a case creation form. Provide the following details:

    Email (CC): Add email addresses of anyone you want to keep in the loop.

    Subject: Enter a brief summary of the issue. The community will display related articles under Suggested Results. Review these articles, as they might resolve your issue without needing further assistance.

    Description: Provide a detailed description of your issue, including all necessary steps to reproduce the problem. Include as much relevant information as possible.

    Application Environment: Select the environment where the issue occurred: All, Production, or Sandbox.

    Priority: Specify the urgency and impact of the issue on your business to help the team prioritize your ticket.

    Optional Fields:

    • Content Source Name: Mention the content source where the issue occurred.

    • Search Client Name: Mention the search client involved in the issue.

    • Attachment: Upload screenshots, videos, or documents to provide additional context. Supported file types:

      • Images: PNG, GIF

      • Docs: DOC, DOCX, PDF, TXT

      • Data: CSV, XLSX

      • Multimedia: MP4, MOV

      • Note: The maximum file size is 3MB per file, and the total size for all attachments must not exceed 20MB.

  4. Once the form is complete, click Submit.

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