Recommendations

This is a configuration in Search Clients > Edit > Configurations. To read about other configurations available under this tab, return to Basic Search Client Configurations.

Fig. A snapshot of the Configurations tab in Search Clients.

Recommendations

Recommendations suggest related content:

  • On Search Results Pages: Automatically enabled, this setting shows related content based on user searches. Recommendations are generated after users perform a few searches.

  • On Content Pages: When the On the Separate Widget setting is enabled, related articles based on title similarity are displayed on knowledge articles and community discussion pages.

Fig. A snapshot of the Recommendations toggle.

Activate Recommendations on Search Results Pages

  1. Click Configurations.

  2. Of the two settings, On the search page is already turned on.

  3. In Recommendation Limit, select the maximum number of recommendations that will be shown on the search results page.

  4. Click OK to save your settings.

If you keep On the search page checked , then Recommendations will display related content on the search page, and nowhere else. A user has to perform a few searches before content can be recommended to the user.

Fig. The recommended articles on a search results page.

Activate Recommendations Widget on Content Pages

The widget is available for website search clients and as a component on Salesforce Communities search clients. Content on the knowledge article and community discussion pages is displayed using a widget.

  1. Check On the Separate Widget.

  2. Download the search client.

  3. The instructions to install a Recommendations Widget on a Salesforce Community are in the article Salesforce Communities > Recommendations.

    The instructions to install a Recommendations Widget on a Website search client are in the article Website > Recommendations.

The related articles are found after analyzing the text stored in the field title.

Fig. A snapshot of the Recommendations widget showing related articles on a Salesforce Community discussion page.

If the Recommendations widget is installed on the home page of a Salesforce Community or website, then the top five search results are displayed as related articles.