SearchUnifyGPT™

This is a configuration in Search Clients > Edit > Configurations. To read about other configurations available under this tab, return to Basic Search Client Configurations.

Fig. A snapshot of the Configurations tab in Search Clients.

SearchUnifyGPT™

SearchUnifyGPT™ is a generative AI widget that enhances the search experience by delivering highly relevant and informative results.

Key features:

  • Works with Salesforce Console, Khoros, Salesforce Communities, Zendesk, and all website search clients.

  • Includes hyperlinks to the sources used for generating answers, ensuring transparency.

Fig. A snapshot of a SearchUnifyGPT™-generated answer.

Steps to Enable:

  1. Connect SearchUnify to a Large Language Model (LLM) such as OpenAI. The instructions to connect SearchUnify with a third-party LLM are on Configure LLM Integrations.

  2. Toggle SearchUnifyGPT™ to ON in the Configurations tab.

  3. Select an LLM from the dropdown.

  4. Configure Query Length Limit using the slider:

    • Minimum query length: 1 word(default).

    • Maximum query length: 6 words (default).

    • Adjust these values as needed for your instance.

      Example: 

      If the minimum value is 5 and maximum value is 12, then SearchUnifyGPT™ will be triggered only when a search query is 5 words or longer but 12 words or shorter.

      For example, a query like[set up Salesforce content source] will display an answer in the SearchUnifyGPT™ widget but a query like[set up Salesforce] won’t return an answer.

      Stopwords are not ignored. It means that for SearchUnifyGPT™, a query like [salesforce is a content source] consists of 5 words.

Here's an example of SearchUnifyGPT™ on a Search Client:

Fig. SearchUnifyGPT™ on a search client.

Differences from Rich Snippets:

  • SearchUnifyGPT™ synthesizes information from multiple sources. Rich Snippets extract content from a single source.

  • Rich Snippets support multimedia; SearchUnifyGPT™ currently supports text-only answers.