SearchUnifyGPT™

This is a configuration in Search Clients > Edit > Configurations. To read about other configurations available under this tab, return to Basic Search Client Configurations.

SearchUnifyGPT™

SearchUnifyGPT™ is a generative AI widget that enhances the search experience by delivering highly relevant and informative results.

Key features

• Works with Salesforce Console, Khoros, Salesforce Communities, Zendesk Console, Zendesk Guide, Zendesk Support, and all website search clients.

• Includes hyperlinks to the sources used for generating answers, ensuring transparency.

Steps to Enable

If you haven't done it, then first connect SearchUnify to a Large Language Model (LLM) such as OpenAI and then follow the following steps. The instructions to connect SearchUnify with a third-party LLM are in Configure LLM Integrations.

1. Navigate to Search Clients > Edit > Configurations.

2. Toggle SearchUnifyGPT™ to ON in the Configurations tab.

   

3. Select an LLM platform and a model from the dropdown.

   • Please select the LLM Integration*: Select an LLM platform.

   • Please select the LLM Model*: Select an LLM model.

     Note: If selected model isn't in your subscription, you will see a warning.

     

   

4. Scroll down to enable Additional Configurations. In this section, you’ll find the Query Length Limit configuration, which allows admins to define when SearchUnifyGPT™ should be triggered.

   For example, if the slider is configured so that the Minimum query length is 5 words and the Maximum query length is 12 words, then SearchUnifyGPT™ will run only for search queries that are at least 5 words long but not longer than 12 words.

   In such a scenario:

   • A query like [set up Salesforce content source] (5 words) will trigger a response in the SearchUnifyGPT™ widget.

   • A query like [set up Salesforce] (3 words) will not trigger SearchUnifyGPT™.

   Note: Stopwords are not ignored. For example, the query [salesforce is a content source] is counted as a 5-word query.

   The default values are:

   • Minimum query length: 1 word

   • Maximum query length: 6 words

   After defining the Minimum query length and Maximum query length, click Enable to activate the configuration.

   Note: Two analytics reports are activated when you toggle on SearchUnifyGPT™ on a search client. The reports are:

   • SearchUnifyGPT™ Feedback Report

   • SearchUnifyGPT™ Engagement Report

   

Here's an example of SearchUnifyGPT™ on a Search Client:

Differences from Rich Snippets

• SearchUnifyGPT™ synthesizes information from multiple sources. Rich Snippets extract content from a single source.

• Rich Snippets support multimedia; SearchUnifyGPT™ currently supports text-only answers.