Escalation Predictor

Escalation Predictor identifies support cases that are likely to be escalated and arms support teams with the tools— such as Case Swarming—to prevent customer escalations. The application relies on historical interactions to predict escalations.

Integration with Slack enables support agents to post case details in public and private channels in a Slack workspace. The technique is known as case swarming and reduces resolve time significantly.

Escalation Predictor in SearchUnify

Set up Escalation Predictor to Preempt Tickets

Instructions on how to set up Escalation Predictor in SearchUnify and connect it with Salesforce.

Escalation Predictor Reports in SearchUnify

View potential escalations on a powerful dashboard right inside your SearchUnify instance.

Escalation Predictor in Salesforce

Install Escalation Predictor in Salesforce

Instructions on how to set up Escalation Predictor in Salesforce.

Escalation Predictor Reports in Salesforce

View potential escalations on a powerful dashboard right inside your Salesforce org. All the reports in Escalation Predictor Dashboard for SearchUnify are available in Salesforce, and you get an extra report.

Escalation Predictor-Slack Integration: Solve Cases Faster with Case Swarming

Integrate the Escalation Predictor Dashboard in Salesforce with Slack. Integration allows you to post case details into public and private channels in Slack workspaces where experts can assist you resolve cases faster.