Escalation Predictor identifies support cases that are likely to be escalated and arms support teams with the tools— such as Case Swarming—to prevent customer escalations. The application relies on historical interactions to predict escalations.
Integration with Slack enables support agents to post case details in public and private channels in a Slack workspace. The technique is known as case swarming and reduces resolve time significantly.
Escalation Predictor in SearchUnify
Set up Escalation Predictor to Preempt Tickets
Instructions on how to set up Escalation Predictor in SearchUnify and connect it with Salesforce.
Escalation Predictor Reports in SearchUnify
View potential escalations on a powerful dashboard right inside your SearchUnify instance.
Escalation Predictor in Salesforce
Install Escalation Predictor in Salesforce
Instructions on how to set up Escalation Predictor in Salesforce.
Escalation Predictor Reports in Salesforce
View potential escalations on a powerful dashboard right inside your Salesforce org. All the reports in Escalation Predictor Dashboard for SearchUnify are available in Salesforce, and you get an extra report.
Escalation Predictor-Slack Integration: Solve Cases Faster with Case Swarming
Integrate the Escalation Predictor Dashboard in Salesforce with Slack. Integration allows you to post case details into public and private channels in Slack workspaces where experts can assist you resolve cases faster.
Last updated: Wednesday, March 29, 2023
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