Managing Agents

This section contains information on how you can manage your agents.

• Adding an Agent and Basic Configuration

• Configuring MCPs

• Deploying Agents

  • Deploy Case Quality Agent on Salesforce

  • Deploying AI Escalation Manager: Installation in Salesforce Service Console

  • Deploy Knowledge AI on Salesforce

  • Deploying AI Support Agent: Installing SearchUnify AI Support Agent in Salesforce Community

• Managing Agents on the “All Agents” Screen

• Agentic Analytics

  • Case Quality Auditor Analytics

  • AI Escalation Manager Analytics - Open Cases

  • AI Escalation Manager Analytics - Open Escalation Prediction Cases

  • Knowledge AI Analytics