What's New in Cognitive Search Product Documentation

We've made several updates to enhance your experience and keep our content up to date. On this page, you can view new pages that introduce recently added features and provide insights into key functionalities. We've also updated existing pages to reflect the latest improvements. Check out the list below to see what's new and what's been updated.

Documentation Updates in 2025

• [Update] Updated the section on installing a search client on Khoros, 01 July, 2025

• [Update] Expanded with a note the instructions to set up Zendesk as a Content Source, 01 July, 2025

• [Update] Removed the broken links and inserted new images on Zendesk as a Content Source, Selecting a Zendesk Authentication Method, Get Your Zendesk API Token, and Zendesk Client ID and Client Secret, 01 July, 2025

• [New] Release notes for the second quarterly release of 2025, 26 June, 2025

• [New] Docs on how to set up LearnUpon Content Source, Freshdesk Content Source, and Freshservice Content Source, 26 June, 2025

• [Update] Section on permissions updated on YouTube Content Source, 26 June, 2025

• [Update] Domain restrictions removed on Preview Search Results and Configure the Content Sources (Preview Results), 26 June, 2025
• [New] Doc on Summarize Results, 26 June, 2025
• [Update] Section on Group Searches added on  Search Report (Group Searches), 26 June, 2025
• [Update] Information on user filters added on the Relevance Index report, 26 June, 2025
• [Update] Information on the new scope added to Get Client ID and Client Secret with an API App, 26 June, 2025
• [Update] Information on the relation between API clients and user profiles added to Get Client ID and Client Secret with an API App, 26 June, 2025
• [New] Docs on What A/B Test Is and A/B Test, 26 June, 2025
• [New] Doc on how to implement A/B Test on search, 26 June, 2025
• [Update] Information on change logs in the Content Sources tab added in  View Instance Manager Activity in Admin Logs, 26 June, 2025
• [New] Doc on setting on Agent Helper in Zendesk, 26 June, 2025
• [Update] Information on language detection and automatic translation added in Agent Helper Actions: Using AH in Salesforce Service Console, 26 June, 2025

• [New] Release notes for the first quarterly release of 2025, 31 March, 2025

• [New] Docs on how to set up Buzgilla Content Source, Heretto Content Source, RightAnswers Content Source, Buzgilla Content Source, UserVoice Content Source, File Content Source, 31 March, 2025

• [New] Doc on configuring Merge Fields, 31 March, 2025

• [New] New feature added in Default Attachments, 31 March, 2025

• [New] Feature on link sharing added in Customize Console Search Client, 31 March, 2025

• [Update] Relevance Score section added in Relevancy doc, 31 March, 2025

• [Update] New equations with True Deflection added in Case Deflection, 31 March, 2025

• [Update] True Deflection in Stage 1 and Stage 2 sections added in Home, 31 March, 2025

• [Update] Hide Content Source with Minimum Document Count added in Content Tabs, 31 March, 2025